T & Cs – Cadence London

Welcome to Cadence London. By using this website and/or placing an order you agree to comply with and be bound by the following Terms and Conditions.

PRICES:

Orders will be processed at the prices published on the website, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling. Prices exclude any local import duties, taxes, or any other surcharges, which may be raised by your government upon import of goods. Cadence London cannot be held responsible for these.

ORDERS:

Once you have completed an online purchase, we will send you an email confirming the order details and our acceptance of your order. At this point a legally binding agreement, under these terms and conditions, will exist between you and Cadence London. Payment will be taken immediately for your order and goods will not be dispatched until this payment has gone through effectively. Whilst we are under no obligation to accept your order, we would normally do so where (a) the product is available, (b) the order reflects current pricing and (c) your credit card/debit card payment is approved by your credit card/debit card company. We reserve the right to cancel your order to Cadence London if: (a) we have insufficient stock to deliver the goods you have ordered; (b) we do not deliver to your area or (c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your order with us, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment or other losses suffered by you of any nature.

DESCRIPTIONS:

Images of the products on the Cadence London site are for illustrative purposes only; the actual products may differ slightly from such images. Each casting is unique. Colours may also vary slightly from the images due to variations in computer monitors. Products sold on this website are used at the risk of the end users. If any products are used incorrectly or in the wrong way, which may cause undue or unnecessary harm, Cadence London will not be held accountable in any way.

VALIDATION CHECKS:

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we may validate the names, addresses and other information supplied during the order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the Cadence London website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken, as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

RETURN/REFUND POLICY:

Should you wish to return an item, we are happy to offer an exchange or refund provided items are returned to us within 7 days of receipt for full price goods. For authorisation of the return/exchange, please email us at info@cadencelondon.com quoting your name, address, details of the product, and the reason for the return/exchange. We will then email you confirmation of the return/exchange and advise you on how to proceed. Any unauthorised returns will be sent back to the sender. All products returned to us must be sent back in their original packaging and must be in a new and unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to you, the buyer. If you are returning an item to us, the cost and security of returning the item is your responsibility until it reaches us. For this reason, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. In the interest of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return. If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.

This privacy policy sets out how Cadence London uses and protects any information that you give us when you use this website. By using this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. Cadence London is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cadence London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2015.

WE MAY COLLECT THE FOLLOWING INFORMATION:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.

We may use the information to customise the website according to your interests.

SECURITY:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES:

Our website may contain links to other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cadence London retains copyright of all designs, photography, text, and other content on this website.

COMMENTS OR FEEDBACK:

We welcome feedback from our customers as it enables us to improve our service. If you have any comments that you would like to share with us email us at info@cadencelondon.com. We will endeavour to respond to you promptly